At jiliz, gaming is meant to be enjoyable, not a source of stress or financial harm. This page explains the tools and practices we have in place to help every Philippine player stay in control.
Whether you're spinning slots, playing eBingo, or catching up on a live basketball game on jiliz, the experience should be fun and within your control. We understand that for some players, gaming can become more than just a pastime — and that's something we take seriously.
jiliz provides practical tools that let you manage your gaming activity directly from your account. You don't need to call anyone or go through a long process — these features are built into the platform so you can act quickly whenever you feel the need.
This page walks you through what responsible gaming means at jiliz, the warning signs to watch for, and how to get support if you or someone you know needs it.
jiliz is an adults-only platform. Registration requires age verification, and accounts found to belong to players under 21 will be closed immediately.
All games on jiliz use certified random number generation. There is no system, strategy, or pattern that can guarantee a win. Always treat gaming as entertainment with an associated cost.
Your account includes tools to help you set spending limits and track how long you've been playing. Use them regularly — they're there for your benefit.
If you have a concern about your gaming habits, reach out to us directly at [email protected]. Our team handles responsible gaming requests with care and confidentiality.
These features are built directly into your jiliz account and are available to all registered players in the Philippines at any time.
Set a maximum amount you're comfortable depositing per day, week, or month in Philippine Peso. Once your limit is reached, no further deposits will be processed until the period resets. Lowering a limit takes effect immediately; raising one requires a waiting period.
You can configure session alerts to notify you when you've been playing for a set amount of time. These prompts appear on screen and give you the chance to take a break, check your balance, or log out — without disrupting your session unless you choose to stop.
Your full deposit, withdrawal, and game history is available in your account dashboard. Reviewing this regularly gives you a clear, honest picture of how much you've spent and how long you've been playing over any given period.
If you feel you need a short break from gaming, you can request a cooling-off period — a temporary account suspension that prevents you from logging in for a set number of days. This is different from self-exclusion and is designed for players who just need a pause.
For players who feel their gaming has become problematic, self-exclusion permanently restricts access to the jiliz account for a chosen duration. During this period, you will not be able to deposit, play, or receive promotional communications from jiliz.
Our support team is trained to handle responsible gaming requests with discretion. Whether you want to discuss your account activity, set a limit, or request exclusion, you can reach us via in-app chat or at [email protected] at any time.
Most people enjoy online gaming without any issues. But it's worth knowing what to look out for — in yourself or in people close to you.
Self-exclusion is the strongest account restriction available on the platform. Once activated, your account will be locked for the duration you choose, and no deposits, gameplay, or promotional messages will be processed. Here is how to request it.
Self-exclusion requests are handled with full confidentiality. If you have asked to be excluded, jiliz will not contact you with gaming-related communications during that period.
Log in to your jiliz account using your registered email and password. Complete OTP verification if prompted.
Go to Account Settings and look for the Responsible Gaming or Account Controls section in your profile dashboard.
Select Self-Exclusion and choose your preferred exclusion period. Review the terms of the restriction carefully before confirming.
Confirm your request. Your account will be suspended immediately. You will receive an email confirmation to your registered address.
Can't access the account? Email us at [email protected] and our team will process the exclusion request on your behalf within 24 hours.
We take underage access to online gaming seriously. During registration, all players are required to confirm they are 21 years of age or older. Identity verification through our KYC process further ensures that account holders are of the required age before deposits or withdrawals are processed.
If you are a parent or guardian and are concerned that a minor in your household may be accessing jiliz or any other online gaming platform, we recommend using parental control software on shared devices. You should also keep your jiliz account credentials private and log out after every session, especially on shared computers or mobile phones.
To report a suspected underage account, contact us at [email protected] with as much detail as possible. We will investigate all reports promptly and take immediate action where necessary.
Every new jiliz account requires the player to confirm they are 21 or older. KYC verification confirms this with a valid Philippine government-issued ID before financial transactions are unlocked.
Keep your jiliz app and browser sessions locked on shared devices. Enable your phone's screen lock and avoid saving login credentials on devices used by multiple people in your household.
Your jiliz username and password should never be shared with anyone — including family members. If you suspect someone has access to your account, change your password immediately and contact support.
If you believe a minor is accessing jiliz using a registered account, report it to us at [email protected]. All reports are treated with confidentiality and investigated without delay.
Quick answers to the questions we hear most often from jiliz players in the Philippines about staying in control and using our responsible gaming features.
jiliz is built for players who want to enjoy online gaming safely. Register today, set your limits from the start, and play at your own pace — all transactions in Philippine Peso.